My CC details are being declined;
This can be for a few reasons, please check through the options below:
- Design Alive only accept Visa, Mastercard and Amex, we do not accept Zelle or the like.
- Please ensure all the billing details are correct, especially UK students who must complete each billing address box.
- The payment may show up as an overseas transaction and your bank may be refusing the payment. Please check with them first that they are not blocking the payment.
- Please ensure the billing details match the billing details of the card provider.
- If you are outside the USA and are having issues setting up payment by cc, please complete the form below so we can assist you.
If none of the above help you, please complete the form below and provide us with as much detail and screenshots as possible so that we can assist you efficiently.